We want you to be happy with your Cheer Direct purchase. Please review the conditions below before returning an item.
Return conditions
Returns and exchanges must be sent back within 30 days of the delivery date and must meet all of the following conditions:
- Unused and unworn, with all tags still attached.
- In the original condition and original packaging.
- Protected inside a shipping satchel or box.
- Shoe boxes must not have tape, labels, writing or other markings attached to them.
We cannot accept shoes or packaging showing signs of wear, fake tan, marks or damage, or any item that is not in resaleable condition.
For hygiene reasons, underwear cannot be returned, exchanged or refunded.
Approved refunds cover the product price only. Original shipping charges and return postage are not refundable.
How to return your order
Complete the return slip included with your order. If you no longer have the slip, email support@cheerdirect.com.au before sending your return.
The customer is responsible for return postage. Please send returns to:
Cheer Direct
36 Mid Dural Road
Galston NSW 2159
Australia
What happens next
We will assess the item after it arrives. If it meets the return conditions, we will process the approved exchange, replacement or refund and send you a confirmation email.
If the replacement size or item is unavailable, we will contact you to discuss the available options.
Faulty Nfinity products
Nfinity products purchased from Cheer Direct include a 30-day manufacturer’s warranty. If you believe an item is defective, please email support@cheerdirect.com.au within 30 days of receiving it.
