Refund policy
RETURNS & EXCHANGES
What is your exchange/return policy for Nfinity products?
All Nfinity items purchased from Cheer Direct come with a 30-day manufacturer’s warranty.
If you believe your product to be defective within 30 days of receiving your purchase, please contact us at support@cheerdirect.com.au
To meet our exchange/returns terms and conditions you must return your items as listed below:
– Within 30 days of your delivery date.
– Unused/unworn with tags still attached.
– In original condition, in original packaging.
– Products must be posted in a satchel or box.
– DO NOT attached anything to the shoe case/box. This includes packaging tape and address
labels as this will void your exchange/return.
– No returns, exchange or refunds on underwear.
If shoes and/or case have been written on, shoes have been worn, show any signs of fake tan/marks or are not in re-stockable condition we cannot process the return/exchange.
Refunds will be for the cost of the products only. Shipping costs are not refundable.
How do I return my order?
You will need to fill in the return slip that is included with your order and post it to the address below.
If you have misplaced your return slip, please email support@cheerdirect.com.au The customer must pay for the postage to Cheer Direct.
Return Shipping Address
Cheer Direct
C/O Hills Self Storage A035, 324 Annangrove Road, Rouse Hill 2155
What happens once my returns have been received?
Once we receive your return, the items will be assessed.
A replacement will be sent, providing the items are unworn, clean (no fake tan/marks) and tags are still attached.
You will receive an email once the return has been processed. Please note this email will have the original size you ordered, as your original order will be reprinted for the return.
There is no need to contact once you receive this email.
If the item you require is out of stock, we will call you to advise when new stock is arriving.
What is your exchange/return policy for Nfinity products?
All Nfinity items purchased from Cheer Direct come with a 30-day manufacturer’s warranty.
If you believe your product to be defective within 30 days of receiving your purchase, please contact us at support@cheerdirect.com.au
To meet our exchange/returns terms and conditions you must return your items as listed below:
– Within 30 days of your delivery date.
– Unused/unworn with tags still attached.
– In original condition, in original packaging.
– Products must be posted in a satchel or box.
– DO NOT attached anything to the shoe case/box. This includes packaging tape and address
labels as this will void your exchange/return.
– No returns, exchange or refunds on underwear.
If shoes and/or case have been written on, shoes have been worn, show any signs of fake tan/marks or are not in re-stockable condition we cannot process the return/exchange.
Refunds will be for the cost of the products only. Shipping costs are not refundable.
How do I return my order?
You will need to fill in the return slip that is included with your order and post it to the address below.
If you have misplaced your return slip, please email info@cheerdirect.com.au The customer must pay for the postage to Cheer Direct.
What happens once my returns have been received?
Once we receive your return, the items will be assessed.
A replacement will be sent, providing the items are unworn, clean (no fake tan/marks) and tags are still attached.
You will receive an email once the return has been processed. Please note this email will have the original size you ordered, as your original order will be reprinted for the return.
There is no need to contact once you receive this email.
If the item you require is out of stock, we will call you to advise when new stock is arriving.
EU Customers — Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email] before the 14-day period expires. Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty.
